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Shipping & Return Policy

What does “factory refurbished” mean?

In general, refurbished products are products that wouldn’t otherwise be sold as new, for a variety of reasons. They may be corporate lease returns, have been used in field tests, used in sales displays at trade shows, or returned by a customer. As a result, refurbished products may come with minor blemishes. All refurbished products have been cleaned, quality checked and tested. Refurbished products are certified at our facility as fully operational.  You will find that each item listed on our site includes the warranty we offer for that particular item.  In the unlikely event an item does not have a warranty period listed on the product page, it will have a 90-day parts and labor warranty.

Return Policy

You may return new, unopened items within 30 days of delivery for a full refund, or for credit towards another item. Simply call us at (516) 887-1700 or send us an e-mail at, and include the following information in your e-mail:

1) Your name and address
2) Your order number
3) Your original payment method
4) Your reason for the return

We will then provide you with an RMA number, which you will need in order to return your item. Please note: Items returned without an RMA number will not be accepted, so it’s important that you include the RMA number on your returned shipment.

All items must be returned in their original product packaging. Items that have been opened will be subject to a 15% restocking fee.  And, since we inspect and test each item before we ship, we may issue only a partial refund for items that are returned with obvious signs of use or damage.

Damaged / Non-Working Items

In the unlikely event that you receive an item that has been damaged in shipping or is non-operational for some reason, simply follow the procedure above, and we will, at our discretion, either repair or replace the item. While you will be responsible for shipping the item back to us, we will cover the cost of return shipping to you.

IMPORTANT: When returning an item, please insure it! If it becomes damaged in shipping and hasn’t been insured, you will be responsible for the cost of repairing or replacing the item.


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